Product Description: The MFC-8870DW is the flagship model of the Brother laser Multi-Function Center product line and it leaves nothing to be desired for your small/medium business or workgroup. Built-in (802.11b/g) wireless and (Ethernet) network interfaces and built-in duplexing for 2-sided printing, copying, scanning and faxing. All making this the optimal solution for any office.
Amazon.com Product Description: The MFC-8870DW offers economical and environmentally sound duplex capability that includes automatic two-sided printing, copying, scanning and faxing. You can scan a large multi-page, single-sided document and then print them on half the paper (odd pages on front, even pages on back), and save paper costs on all other functions by using up both sides of every sheet -- without the hassle of having to flip the paper yourself.
Print, fax, scan, and copy -- all from one powerful unit.
Send scans, copies, and faxes directly from the MFC-8870DW to colleagues that are listed in your network address book.
Choose the document feeder or the flatbed.
Single or double sided -- you make the call.
With the MFC-8870DW's duplex functionality, you can take a typical document file and simply choose to print it as a duplexed document right from the MFC-8870DW's print menu, with the orientation you prefer. Your selection then happens automatically, without the need to reload the paper to print the other side. You can also copy or scan two sides of the same document and either print the copy or store the scan as two single-sided pages, or as a single two-sided page. Or, you can copy or scan two single-sided documents and produce a copy or store a scan as a single two-sided page. You can even scan a two-sided document for faxing with only one step and it will be received as two single-sided pages.
The MFC-8870DW has a convenient flatbed design that accommodates either single sheets or bound documents for copying, faxing, or scanning. With the ability to function as a digital copier, the unit supports reduction and enlargement of documents from 25 to 400 percent in one percent increments, makes up to 99 copies and includes sorting functionality. Copies up to legal size can be made from both the glass and the automatic document feeder. Print and copy speeds up to 21 pages per minute keep up with busy offices, while outstanding resolution of up to 1,200 x 1,200 dpi gives each document exceptional legibility.
As a full-function stand-alone fax machine, the MFC-8870DW supports up to 340 total speed dial locations, and also incorporates dual access and broadcast faxing features. It stores up to 600 pages for Quick Scan faxing or out-of-paper fax reception. Stand-alone fax and copy operation is standard, so no computer is required.
When operating as a scanner, the unit is capable of color scanning up to 9,600 dpi interpolated resolution (up to 600 x 2,400 dpi optical). For Windows and OS X 10.2.4 or greater based users, there is an easy-to-use "scan to" button for scanning directly to an FTP site, image application, OCR, E-mail application or file. Save time and reduce errors with instant direct access through your network connected MFC-8870DW to a virtually infinite number of e-mail and fax addresses stored in your LDAP network address books. Simply use the large, clear 5-line LCD display on the MFC-8870DW's control panel to view the contacts stored in your network address books and scroll to select the address you need. Then you can quickly send faxes and Internet faxes to your selection, and perform scan-to-e-mail-address functions.
The MFC-8870DW provides the ability for an administrator to set various levels of password protected access to certain features, for each of up to 25 different users per machine. Through this feature, you can restrict specific employees such as part-time workers or interns from access to scan-to-e-mail functions or other avenues for sending data outside your walls.
The color scanner function comes bundled with document management and OCR software. ScanSoft PaperPort SE with OCR software is available for Windows and Presto! Page Manager is available for Mac users. Meanwhile, Networking options for the MFC-8870DW include wired Ethernet and 802.11b/g wireless, allowing you to place the unit in any wireless network environment. The unit is compatible with both PC and Mac operating systems (Windows 98/NT4.0/2000/Me/2000/XP and Mac OS 9.1-9.2, OS X 10.2.4 or greater). Standard emulations of PCL6 and BR-Script3 (PostScript3) are included as well. Brother provides a one-year warranty, covering parts and service.
What's in the Box Multifunction unit, paper tray, multipurpose tray, TN540 Standard Yield Toner Cartridge (3,500 Pages), DR510 Drum Unit (20,000 Pages) CD-ROM with drivers and utilities, printed user's guide, and warranty information.
Great Printer, Horrible Customer Service The MFC is great with double sided printing and wireless capability, but there does not exist enough expletives to describe Brother's customer service.
Thus: Printer = 5 stars, Customer Service = -10 stars.
Setup was quick and easy and printed well. But mine had a problem making copies. Fax, Scan, Print all worked great, but just copies came out blurry, light, and with toner hue inconsistently across the page. It did not matter whether using the automatic feeder or the flatbed.
So I call customer service. Go through the process of cleaning everything and checking settings as told. Copies look the same as before. Customer Service tells me to replace the drum.
I am not the smartest kid on the block, but if printouts look great from printing, why would the drum be bad? And why would I replace a 2 week old drum on my own dime? Logically, the problem would be before the process of placing toner to paper (such as the scanning portion).
I attempted to convey this to customer service. But got the answer that I have to replace the drum before they can further talk to me. I asked for the next level of help, but I was told everything was handled correctly and would not be forwarded to the next level. I asked for customer service to lodge a complaint, but was given the 1-877-BROTHER number instead of being forwarded.
If you have a problem, just exchange it or return it. Save yourself the hassle from calling Brother. If you do have to call, just lie and tell them you replaced the drum. Probably easier to scour the web, though, for an answer.
Off topic: Amazon has been great in exchanging. UPS picks it up and drops off an exchange in its place.
Best Multi-Function Printer on the Market Best b/w multi-function printer money can buy. This is one of the few that has duplex capability for BOTH printing and scanning, and it is the only MF that has both capabilities and is anywhere close to this price range. The Brother MFC-8870DW would be a bargain at twice the price. We are especially happy with the wireless networking that has finally allowed us to locate the printer where we want it, rather than being constrained to being within cable range of our Mac. Highly recommended.
Brother Printer Review So far, all seems to be working just fine. Look forward to using the many features installed with this printer
Good but not perfect..... My wife needed this all-in-one to replace an overloaded HP 1012, an old and balky fax machine and a flatbed scanner. The main impetus was her business was requiring scanning of multiple sheets. We've had it for 2 months now and here's the results so far: THE GOOD: Frees up a lot of desk space; Quick & easy initial set up; big paper tray; superfast printing, quiet operation (despite some earlier reviews to the contrary); fax and document scanning has been a breeze; even the duplex feature has worked perfectly the few times we've used it. THE BAD: Our biggest grouse is the print output - when printing large jobs the output tray gets jammed up, eventually causing internal jams. It may be the cheapo paper we're using - after 40 sheets or so they seem to curl up and don't lie flat in the out tray - we have to constantly empty the output tray every 5 or 6 sheets otherwise it shoots sheets onto the floor or jams. Also as noted in other reviews, it will print envelopes for us but they tend to come out curled and wrinkled - we'll be doing envelopes (not a high priority for us) in our InkJet. Document scanning is great, but some initial attempts to scan 4x6 photo prints were spoiled by stripes or "plaid" artifacts - solution so far has been to resurrect the old flatbed. And lastly, we went and got the top-of-the line with wireless capability in the hope that my wife could print direct from her laptop. I was unable to follow the setup instructions in the manual first time through - will try again when I'm in the mood - would probably be easy for a halfways competent IT guy. Bottom line: vast improvement on what we had been using, for about the same aggregate price. Only intractable issue is the small and confined output tray, and that might be less of an issue if we upgraded our paper.
High-quality duplex printing and copying I was considering purchasing a $7,000 reconditioned "floor model" Canon copier (that would have required adding a 20-amp electrical line at an additional cost of about $1,000) when a friend suggested that I look at the $600 (MSRP) Brother MFC8870DW.
I was pleased to find that the quality of copies made with the Brother multifunction unit is comparable to that of the Canon copier and superior to a floor-model Konica that I had used for some time.
As a copier and printer, the MFC8870DW is not quite as fast as its bigger brothers from Canon, Konica, etc., but it is fast enough for my purposes.
The Brother copier will not make 11x17-inch copies or copy on 110-pound card stock, both of which I need to do at times. However, for the difference in price, I can go to a copy center once in a while.
I am quite pleased with the PaperPort 9.0 SE software that is bundled with the copier, notwithstanding the very negative reviews for the current retail version (PaperPort 10) posted elsewhere on Amazon. I use it for enhancing (page de-skewing, removal of stray dots, and otherwise enhancing and printing multi-page docunent stands).
PaperPort has difficulty straightening pages that include drawings with prominent diagonal lines, for example, but I believe that any comparable program would have the same problem. It provides a simple method for manually straightening crooked pages, however. It also leaves more "stray dots" than it removes, and manually removing them can be tedious. However, it's my understanding that this is the state of the art at present.
PaperPort also provides a means of compressing large scanned files (to less than 10% of their original size) with no loss in quality that I can detect, and removing, replacing and rearranging pages of multi-page documents, and converting files to PDF format. It also provides some editing capabilities for PDF files. For many casual users, it will make the purchase of Adobe Acrobat unnecessary.
Properly installing PaperPort did require a 10-minute telephone call to Brother's customer support, but overall setting up the copier and installing the software was relatively painless.
I have owned the copier for about six weeks and have made more than 12,000 pages of copies and prints. To date I have used the the TN550 toner cartridge ( rated at 3,500 copies) that came with the unit and two TN580 cartidges (7,000 copies each). Obviously, I am getting about 70% of the estimated number of copies per toner cartridge.
The estimated capacity of a toner cartridge is based on average 5% coverage, which is the industry standard. I assume that my pages have somewhat higher than 5% coverage.
The DR520 drum unit died last night at 11,926 copies. It is rated at 25,000 copies, and it lasted for about half that number.
However, since I have purchased remanufacured toner cartridges from Meritline and a reconditioned drum unit through Amazon from Itonerink, my cost per copy is still below estimates based on Brother's estimated life of these products and the cost of new toner cartridges and drum units.
I have used the MFC as a scanner, printer and copier and am well pleased with its performance. I have not used it as fax machine, nor have I tested its wireless capabilities. (I have a large number of documents to scan, and I have been told by various IT people that wireless scanning simply doesn't work very well on any machine.)
This model includes true PostScript, which is a necessity since I use many Adobe PostScript fonts.
I don't often spend money on extended warranties, but because of my high volume of printing and copying, I purchased one from Brother. Brother offers one- and two-year warranties in two flavors -- "depot" (you take your copier to an authorized repair depot for repairs during the warranty period) and "replacement" (Brother sends you a reconditioned MFC, no questions asked, and you return the original MFC in the same box. Brother pays the return postage.) I purchased the two-year replacement warranty (which begins after the one-year limited warranty expires) for $138.
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