Product Description: Carbonite makes PC backup much easier. It runs in the background, making sure new and changed files are backed up every day. But Carbonite never slows down your Internet connection or your PC. Backup operations automatically slow down whenever you're actively using your computer and speed up again when your computer is idle. Never slows down your computer or Internet Exclude files you don't want to back up Strong encryption for super security Backs up approximately 2GB per day over DSL or Cable
Works great but will not backup from external Works great but will not backup from external hard drive. It doesn't make sense since someone buying is consious about backing up info and probably has an external with important stuff. Had to transfer info to computer hard drive. Easy dots on anything backed up or being backed up. When subfolder has video you has to manually right click that folder and say to back up video or it will skip. Unlimited in not true.Terms # 14. Termination and Fair Use Policy say---Your consumption of Carbonite Products or Services may be deemed excessive if, within any month, your usage greatly exceeds the average level of monthly usage of Carbonite's customers, generally. In the event you are deemed to have violated this policy, we reserve the right to offer an alternative pricing plan that will permit you to continue to use Carbonite Products or Services. I have 50GB. Saw blog about 100GB being limit. Use Live chat for customer service or tech help. Phone takes awhile. They want to upsell a priority line. I called about mail in rebate. Never got some # in an email cuz i bought through amazon. Still worth it for Dot system. Easy to see status of item as using computer
Not a good choice Does not backup program files or anything it thinks is not data!!! Unlimited backup? that's misleading at best.
Don't waste your money I purchased TWO Carbonite licenses for my three PC's. The software appears to sork fine but in 4 months but their technical support is pathetically non-existent. When I first purchased the software and had a few questions I spent hours on hold trying to talk to a live person. When I complained about this long hold time I was told I could purchase "Priority support" for and additional $19.95 per year. So I shelled out another $19.95 thinking my problems were solved. Not hardly. I have made three calls today to their "Priority support" number and each time hung up after being on hold for 20 minutes and then 30 minutes twice. Don't patronize these people if you think you might need technical support. Cause you will be wasting your money.
Hands down on Carbonite.
RESTORING A NIGHTMARE I just renewed my service for another year and am sorry I did. My computer crashed 10 days and I have not been able to restore my files. It is not simple. Customer service is horrible. Emails go unanswered. Phone support is non-existent. I was even willing to spent the extra $19.99 and get "better" support but could not get thru to pay someone. Don't waste your money.
Restoration and Customer Service Nightmare! You can backup data with external hard drives or services like this and it's so easy, a pre-schooler could do it. If you need to get your files back, though, then it's a nightmare.
I called customer support to walk me through the restore and was told it would be a simple, 3 step process. A 30 step difficult process is a far more accurate description. I'm not a techie or a geek, but I'm very comfortable and proficient using computers and the internet. The lack of clear, simple instructions for restoring data is inexcusable. Customer service was horrible (see carbonite's own web site for comments on their poor customer service), slow, and inefficient.
I bought a new external hard drive, Acronis software, and signed up for Dell's online backup service. Carbonite is the worst and I wouldn't recommend it to anyone.
Anything Goes Trivia
Trevor
Megaton Man
