World Famous Comics: Tips, the Server's Guide to Bringing Home the Bacon - The Customer Speaks To Every Waiter, Waitress, and Restaurant Manager In America -- Make More Money!
Tips, the Server's Guide to Bringing Home the Bacon - The Customer Speaks To Every Waiter, Waitress, and Restaurant Manager In America -- Make More Money!
Product Description: A Best Nonfiction Book Winner, "TIPS, THE SERVER'S GUIDE TO BRINGING HOME THE BACON - THE CUSTOMER SPEAKS!" is the perfect accessory for every restaurant uniform. Featuring the results of a national survey of restaurant patrons, this book is the only restaurant industry self-help resource ever written from the customer's point of view. Listening to the customer produces enhanced customer satisfaction, better tips for servers, and ultimately, an increase in the restaurant's bottom line. "Tips..." helps servers, and restaurants, make more money.
Restaurant Managers: Please Make This Required Reading I don't know how she did it without sounding like she was preaching, but Tricia Spencer was able to capture everything about what goes into a tip. I -want- to be generous with my tips and usually am. But I'm not shy about leaving a paltry tip that sends a message. Perhaps I should leave a copy of this book for those occasions!
Though I wish they would, I doubt bad waiters will read this book. But good waiters can read it and pick up something that will ultimately lead to more tips. Spencer includes things like a tip to not walk around empty handed. Don't bring a ketchup bottle to the table, then return to the kitchen empty handed. Instead, bring back some empty dishes from a table in your area. Customers like to reward someone they think is a hard worker. Spencer shows you how to do that without making it seem like a tough task.
By the way, I have to say a few department store clerks I know could even benefit from reading this book. No, they don't get rewarded with tips, but a little polishing of performance might lead to some promotions!
Creative Exploration of Customer Reaction "It's serious self-examination that will produce positive results. Remember, every action causes a reaction. If you desire the reaction to be fatter tips, then your actions must make that happen. People tip better for better service." ~pg. 78
Tricia Spencer's "Tips: The Server's Guide to Bringing Home the Bacon" is an especially honest and sometimes slightly uncomfortable (think Simon's honesty on American Idol) account of a variety of issues faced by servers and customers.
The idea of the book is to read through a variety of negative situations in order to address any issues that could cause a lack of monetary gain. The author's writing style is very straightforward.
I think dissatisfied customers will find this therapeutic while servers with tough skins may benefit the most from reading this book.
This book may be easier for restaurant managers to read so they can address issues with their employees. For brave servers who want to face this topic head on, the information should definitely increase their income and give an idea of what customers are truly thinking.
I think there are as many types of servers as there are personalities and that is what makes life entertaining. I think a sense of compassion and being a person of understanding will get you further than being overly demanding in a server/customer situation. If you want to read the other side of the story, read books by John Galloway.
Recommended to those who appreciate ""extreme honesty"" and have made food service their life's work.
As someone who has worked 8-12 hours a day on her feet, I must say that at times a customer who is kind and appreciative despite life's difficulties was a refreshing change. Being understanding usually gets you further in life than being overly demanding. After all, we are all human beings struggling with life's challenges. Servers can read the heart of the matter and will often respond accordingly.
~The Rebecca Review
A guideline for all servers I thought at least every one of the characters in this book has been at every different restaurant that my husband and I have ever been too. I think this book should be a guideline for all servers and a guide for us, as customers, to know how to tip based upon service.
A book for life - not just food A friend in the food service industry insisted I read this book - and I found it to be much more than the cover claims. It will indeed tell you how to better serve the restaurant frequenting public; and how to better tip the foodservice industry. But what it doesn't claim but still provide is actually a primer on life. It's a well written and humorous look at how to make the most of everyday situations. Buy it. Read it. You won't be disappointed.
We've All Been There Let's face it, all of us have been on one side or the other when it comes to food service. Many of us have carried the trays and dealt with the obnoxious customers. And pretty much all of us have had poor service and absentee waiters. This book comes to the rescue, and does it with a satisfying side order of humor.
Not only will you learn the proper way to deal with delivering "the vittles", but you also get a wonderful guideline for taking care of that special waiter or waitress; when it's your turn to pay the bill.
Highly recommended for everybody who serves and is served.
Anything Goes Trivia
Megaton Man
Trevor
