World Famous Comics: Publisher: ICMI Press

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World Famous Comics: Publisher: ICMI Press

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Publisher: ICMI Press

1. Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (Updated and Expanded Edition)
By: Brad Cleveland Publisher: ICMI Press November 15, 2006	More Info
2. Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy
By: Lori Bocklund, Dave Bengtson Publisher: ICMI Press (International Customer Management 2002-06	More Info
3. It's Better to Be a Good Machine Than a Bad Person: Speech Recognition and Other Exotic User Interfaces at the Twilight of the Jetsonian Age
By: Bruce Balentine Publisher: ICMI Press March 26, 2007	More Info
4. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
By: Brad Cleveland Publisher: ICMI Press (International Customer Management April 01, 2003	More Info
5. Call Center Customer Relationship Management Handbook and Study Guide (ICMI's Handbook/Study Guide)
By: Brad Cleveland, Debbie Harne Publisher: ICMI Press (International Customer Management February 01, 2003	More Info
6. Call Center Leadership and Business Management Handbook and Study Guide (ICMI's Handbook/Study Guide)
By: Brad Cleveland, Debbie Harne Publisher: ICMI Press (International Customer Management February 01, 2003	More Info
7. Call Center People Management Handbook and Study Guide (ICMI's Handbook/Study Guide)
By: Brad Cleveland, Debbie Harne Publisher: ICMI Press (International Customer Management February 01, 2003	More Info
8. Call Center Operations Management Handbook and Study Guide (ICMI's Handbook/Study Guide)
By: Brad Cleveland, Debbie Harne Publisher: ICMI Press (International Customer Management February 01, 2003	More Info
9. Survey Pain Relief: Transforming Customer Insights into Action
By: Jodie Monger, Debra Perkins Publisher: ICMI Press September 15, 2008	More Info
10. Call Center Recruiting and New Hire Training
By: Greg Levin, Laurie Solomom, Ann Smith, Wanda Sitzer, Leslie Hansen Harp, Julia Mayben, Anita O'Hara, Bette Mock, Dan Lowe, Mark Craig, Jennifer Wilber Publisher: ICMI Press (International Customer Management October 01, 2001	More Info