AI-Reply.Com - Offer help desk, referral tracking and customer support systems.
AskIt Systems - Offers an outsourced, Web-based customer service system that learns from the customer's questions.
AthenaRMS - Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.
Avensoft - Web-based multi-functional help desk software.
Bankoi HelpDesk Software - A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
Big Web Desk - Completely Web-based help desk, ticketing service, and request management software.
CDN Systems - Web-based help desk software with Microsoft Access and MS SQL integration.
Cerberus Helpdesk - Browser-based email management and trouble ticket system.
CRMdesk - Automates online customer support and knowledge base creation through the Internet.
Cynergy - Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.
DeskPRO.com - An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.
e11 - Provides online customer support solutions with email support, asset management, and trouble ticket.
E-Business Application Suite - Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.
Eden Corporation - Features general help desk, project management, asset management, issue tracking, sales management, and IT project and resource management.
Expinion.Net - Includes ASP source code, free FTP install, manuals, support, and future upgrades. Uses MS SQL or Access.
Ezyhelpdesk - A fully featured online help desk system comprising descrete sections for the clients, staff and administrator.
Ferrysoft Limited - Features automatic user alerts, optional case submission by e-mail and web services integration. Free for the single user, standard edition.
FootPrints Web-based Help Desk - FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options.
Freedom Communications - Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for automated request entry and self-help.
GroupSoft Systems - Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes.
Help Desk Assistant - A web-based application that allows to track support issues via a Microsoft web server.
HelpDesk Connect - Features include problem tracking, auto escalation, FAQ builder and embedded customer database.
HelpDesk Pro - Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.
HelpDesk System - Help desk specifically for recording and monitoring requests for repairs or other works at properties.
HelpLine Incident Management - A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification.
HelpSTAR Software - Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
Hostedware - Affordable web-based help desk application and database.
Incident Monitor - Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
Infra Corporation - Help desk and change management (web-enabled) software used by government and corporations around the world.
iQHelpDesk - A browser based help desk and asset management set, with optional customization offered.
IssueTrack - Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
Kayako Web Solutions - Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.
KnT Solutions, Inc. - Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.
Liberum Help Desk - Free, web based help desk software written in ASP. Offers email notification and reporting features.
LiveTime Software - Provides real-time management reporting and problem resolution.
Modern Thinking Inc - Offer an application for tracking and managing both customer support issues and internal work items.
osTicket Open Source Project - A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
OTRS - An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
Parature - Provides Web-based software for online customer service, help desk and customer relationship management.
PerlDesk - Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
The PHP Support Desk - Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators.
ReadyDesk - Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base.
Revelation Help Desk - Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
RightNow Technologies - Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
ScorpioSoft - Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
Seeker - A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.
Serio - Offers helpdesk software with change management, SNMP network auditing and monitoring.
Sitehelpdesk - Helpdesk software with options for software and hardware inventory management.
Spectrum Research - Introduces the developers of the web based Spectrum HelpDesk customer support system.
SPoTS - Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups.
Support-Works - Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.
Taskman Pro - Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.
Tenrox Incident Management - Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking.
TicketXPert.NET - Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.
Trouble Ticket Express - Open source web based help desk system written in Perl for Unix and Windows servers.
VersaSRS - Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents.
WebTTS - Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
WonderDesk - Organize and track support e-mail calls with help desk software.
World Desk Pro - Customizable help desk based upon the Microsoft .Net Framework.
Yudo - A free ASP based support and trouble ticket system, including instant download.
Last update: 20:35 PT, Monday, October 20, 2008
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